After a sustained period of transformation and growth, CPM’s customer experience and contact solutions business has taken the next step in its evolution – joining Symbos, one of Australia’s fastest-growing digital and customer experience organisations.

With deep digital capability and delivery hubs across Australia, Fiji, New Zealand, the Philippines and South Africa, Symbos helps large enterprises modernise their operations and deliver better customer experiences. The Group brings together market-leading businesses in CX, technology, legal and receivables – all working under one vision: to help clients perform better, scale faster and stay ahead in a digital world.

The acquisition of CPM brings together two high-performing Australian businesses with shared values and complementary strengths. It represents not just a milestone for CPM, but an opportunity to accelerate growth, expand capability and strengthen the services our clients rely on every day.

Symbos is one of Australia’s fastest-growing digital and customer experience organisations, with a $120 million business and more than 1,800 people worldwide. Its network includes several market-leading brands including Recoveriescorp, Debtrak, Sourcewiser, and Mason Black + Mendelsons – whose services span receivables, legal, technology and customer operations. Together, they form a connected ecosystem that unites people, platforms and performance to deliver exceptional outcomes for clients.

This acquisition brings CPM’s contact-centre capability into that ecosystem, providing access to greater investment, technology and data-driven innovation – while preserving the people, relationships and culture that have defined its success.

Paul Crummy, Managing Director of CPM, said: “CPM has undergone a remarkable period of transformation over the past few years. Joining Symbos allows us to build on that success – and combine our experience and relationships with Symbos’ investment and digital capability, to take the business to the next level.”

Avik Choudhuri, CEO of Symbos, added: “Symbos is an Australian-owned business on a strong growth trajectory, expanding our footprint and capabilities across the region. We’re thrilled to welcome CPM into the group – a business that shares our commitment to excellence and innovation. Together, we’re building the next big thing in customer experience.”

The acquisition coincides with the planned retirement of Group Managing Director Andrew Potter, who has led the CPM business through a strong period of transformation and growth. His leadership leaves a legacy of stability, performance and culture that will continue to shape CPM’s next chapter.

Looking ahead, CPM will rebrand as SymbosCX in early 2026, reflecting its future focus while maintaining the same leadership, values and client commitment that have underpinned its success.