In an era where customer expectations for exceptional service continue to rise, the pursuit of a winning customer experience (CX) has become imperative.
Continue Reading…![The 2024 State of CX in Australia Report - CPM Australia](https://www.cpm-aus.com.au/wp-content/uploads/2024/04/CPM-Australia-2024-The-State-of-CX-in-Australia-Research-Report-1200x453-1-1024x387.png)
Media Release – April 4th, 2024: Study finds human representatives crucial for excellent customer service – a growing trend since 2016.
![2023 Auscontact Awards CPM Australia CX Initiative of the Year](https://www.cpm-aus.com.au/wp-content/uploads/2023/11/2023-Auscontact-Awards-CPM-Australia-1024x387.png)
We are proud to share that our commitment to customer service excellence has been recognised by the contact centre industry.
In the dynamic landscape of Australian retail, understanding the intricacies of consumer behavior during the Christmas shopping season is paramount for brands and retailers.
![2023 Auscontact Awards CX Initiative of the Year - Digital Transformation category, CPM Australia Virtual Product Advisors.](https://www.cpm-aus.com.au/wp-content/uploads/2023/08/Auscontact_Winner_CX_Virtual_Product_Advisors_CPMAustralia-1024x387.png)
We are thrilled to announce that our Virtual Product Advisors team are the winners in the VIC/TAS 2023 Auscontact Excellence Awards and national finalists for the Customer Experience Initiative of the Year – Digital Transformation category.
Media Release – April 4th, 2023: Research reveals that over one-third of Australian consumers have stopped purchasing from a business after a bad experience.
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We are incredibly proud to share the news that our Retail Safari Microsoft Team won three Gold Awards plus the Pinnacle Award for Best Shopper Experience at 2021 Shop! ANZ Retail Marketing Awards.
![CPM Australia Virtual Product Advisor](https://www.cpm-aus.com.au/wp-content/uploads/2021/10/CPM_VPABlogHeader_1200x453.png)
With COVID-induced limitations around shopping, most Australians have become comfortable with the concept of moving seamlessly between physical and online channels for their shopping experience. Retail has responded by blurring the lines between physical and online stores, so they are not viewed in isolation anymore – the hybridisation of retail. This looks to be a change that is here to stay.