The State of CX in Australia in 2024
Our latest research, summarised in the 2024 State of CX in Australia: Uncover the Power of Customer Experience Excellence report, highlights that today Australians have a better understanding of what constitutes an exceptional service experience, and the importance of human touch in customer service. Now in its 8th year, the research delves into the dynamic […]
2023 Auscontact National Excellence Awards
We are proud to share that our commitment to customer service excellence has been recognised by the contact centre industry.
2023 Auscontact Awards: Virtual Product Advisors Win CX Initiative of the Year
We are thrilled to announce that our Virtual Product Advisors team are the winners in the VIC/TAS 2023 Auscontact Excellence Awards and national finalists for the Customer Experience Initiative of the Year – Digital Transformation category.
The State of CX in Australia
With over one-third of Australian consumers having stopped purchasing from a company after a bad customer experience, the importance of prioritising customer experience for Australian businesses cannot be underestimated.
Humanising the Online Shopping Experience: Virtual Product Advisors
With COVID-induced limitations around shopping, most Australians have become comfortable with the concept of moving seamlessly between physical and online channels for their shopping experience. Retail has responded by blurring the lines between physical and online stores, so they are not viewed in isolation anymore – the hybridisation of retail. This looks to be a […]
Australians’ tolerance for poor customer service is lower than ever
Today’s consumers are faced with more choices than ever when considering how they want to reach a brand. They’re more digitally connected, socially networked and better informed than ever before.
Outsourcing the sales function can provide huge savings
Microsoft’s first Australian flagship store… a destination for inspiration, education and entertaining
‘A world class service that will empower any customer’ says John Ford from Microsoft International of the experience that Microsoft has promised to deliver at their new flagship store on Pitt Street in Sydney.
Retail activation in the modern marketplace seminar
Providing perspectives on the challenges brands face in breaking through the marketing clutter to engage with consumers, key thought leaders united to share their insights regarding retail activation in the modern marketplace. Sponsored by CPM, the seminar took place in Melbourne over breakfast as part of the ACRS Retail Insights Seminar.